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IssueTrackingForm
(2010-02-20,
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Name:
Type:
Size:
Values:
Tooltip message:
USERS_AFFECTED
text
20
USER(S) AFFECTED
TopicClassification
?
label
1
STATUS
radio
10
New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive
STATUS
START
text
20
When did the issue started?
SHORT_DESCRIPTION
text
75
Focus on the impact not on the cause
SEVERITY
radio
6
,1,2,3,4,5
SEVERITY
SERVICE
checkbox
4
, Desktop, Database, Core,
MiddleWare
?
, OS, Test
SERVICE
SECONDLINE
text
75
Secondline Support who looked into the issue
REOC
text
10
REOC
RELEASE_RELATED
radio
2
No,Yes
Was this issue release related?
REGION_AFFECTED
radio
5
,LDN,NYK,TKY,GBL
REGION AFFECTED
REGION
radio
4
,LDN,NYK,TKY
REGION
PROBLEM_DETAILS
textarea
75x15
Details of the problem
NUM
label
4
Number of the issue for reference
NEXT_UPDATE
text
10
Next UPDATE
NEXT_STEPS
textarea
75x15
What to do next
LOGS
textarea
75x30
Space to past log files
LOGGED_BY
text
25
By whom was the issue logged
FIX_PRIORITY
radio
6
TBD,H,M,L
FIX PRIORITY
DURATION
text
20
For how long?
DATE_LOGGED
text
20
When was the issue logged
ACTION_OWNER
text
20
ACTION OWNER
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Topic revision: r2 - 2010-02-20 - 15:44:34 -
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